Privacy Policy

Privacy Policy
Effective Date: 6 July 2026
Privacy Policy for T Wenz Ear Wax Removal Services
T Wenz Ear Wax Removal Services ("we", "our", or "us") is committed to protecting your privacy and
handling your personal information in accordance with the UK General Data Protection Regulation (UK
GDPR), the Data Protection Act 2018, and other applicable legislation.
This Privacy Policy explains how we collect, use, store, and protect your personal information when you use
our services or visit our website.
Who We Are
Business Name: T Wenz Ear Wax Removal Services
Website: https://takemyearwax.co.uk
Email: takemyearwax@gmail.com
Information We Collect
We collect only the information necessary to provide our ear wax removal and ear impression services. This
may include:
Full name
Date of birth
Postal address
Telephone number
Email address
Ear health history and other relevant medical information
Appointment details
Payment information processed through SumUp
How We Collect Your Information
We collect information when you:
Book an appointment by telephone
Contact us by email
Book through our website
Contact us via Facebook or Facebook Messenger
Attend an appointment and complete consultation forms

How We Use Your Information
Your personal information is used solely for the purposes of:
Providing ear wax removal services
Providing ear impression taking services
Maintaining accurate clinical records
Booking and managing appointments
Sending appointment reminders via SMS
Communicating with you regarding your care
Meeting our legal and professional obligations

We only collect information that is necessary and relevant to providing our services.

Payment Processing
Payments may be processed using the SumUp payment platform. Any payment information stored within
the SumUp system is protected by SumUp's own security measures and privacy practices.
Website Analytics
Our website uses Google Analytics to help us understand how visitors use our website. Google Analytics
collects anonymous information such as pages visited, time spent on the site, and general usage statistics.
This information helps us improve our website and services.
Google Analytics does not identify individual visitors.

Cookies
Our website uses cookies, including those required for Google Analytics.
You can control or disable cookies through your web browser settings. Please note that disabling cookies
may affect some website functionality.
How We Store Your Information
Your information is stored securely using appropriate physical and technical safeguards.
Clinical records are stored:
As paper records at our business premises.
Electronically where necessary within the secure SumUp application.
Access to personal information is restricted and only available where required for the operation of the
business.

How Long We Keep Your Information
Medical records are retained for the period required by applicable legal, regulatory, and professional
requirements relating to healthcare records.
Once this retention period has expired, records will be securely destroyed or permanently deleted where
appropriate.

Sharing Your Information
We do not sell, rent, trade, or otherwise share your personal information with third parties for marketing
purposes.
Your information will only be shared where required:
By law
To comply with legal obligations
To protect your vital interests
Where necessary to provide payment processing through SumUp

Your Rights
Under the UK GDPR, you have the right to:
Access your personal information
Request a copy of your records
Request correction of inaccurate information
Request restriction of processing where applicable
Request erasure where legally permissible
Object to certain types of processing
Lodge a complaint with the Information Commissioner's Office (ICO)

To request access to your records, please email:
takemyearwax@gmail.com
We aim to respond to requests within the timeframes required by UK GDPR. We ask that you allow up to 15
working days for your request to be processed.

Data Security
We take appropriate organisational and technical measures to protect your personal information against
unauthorised access, loss, misuse, alteration, or disclosure.

Children's Information
Our services may be provided to children where appropriate. Personal information relating to children is
handled with the same high standards of confidentiality and in accordance with applicable legal
requirements.

Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in legislation, guidance, or our
business practices. The latest version will always be available on our website.

Contact Us
If you have any questions about this Privacy Policy or how your personal information is handled, please
contact:
T Wenz Ear Wax Removal Services
Website: https://takemyearwax.co.uk
Email: takemyearwax@gmail.com